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TIFU by losing my cellphone at the grocery store

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TIFU by spending all of our money by accident

So, for reference my partner F27 and I NB29 are on income assistance aka welfare because both of us have bad mental health and can't work because of it. I have severe depression coupled with anxiety and my partner has extreme social anxiety. So neither of us is able to work.

To make things easier, we get our monthly benefits split into two cheques; one at the end of the month (usually just over $200) and the other around the middle of the month (around $175) the remainder of our benefits gets paid into our rent for us.

My fuck up happened just this morning. I'm already exhausted and not doing well.

So, basically, we got our welfare in the bank via direct deposit and so I decided "Ok, I'll pay some of what I owe into my phone bill since its behind and I kinda need it." Harmless. I normally pay into our hydro and our phone bill before we go get groceries.

In hindsight, I really shouldn't have done this upon first waking up but I've done this in the past and nothing has come of it. Anyway, I digress.

I decided to pay through my phone provider's app. Then, I THOUGHT I put an amount of $50 to pay, and then at the end of the process of verifying my payment info and on the checkout page when it was done - mind you, it didn't give me a review page where it should have been like "Hey! Are you sure you want to pay this amount? Does everything look correct?" NO! IT JUST WENT THROUGH AND SAID "Thank you for paying $215.18"

NOW I'm awake upon seeing that amount. I HAD JUST ACCIDENTALLY PAYED THE ENTIRE OWING AMOUNT THAT I WAS GOING TO PAY OFF WITH A COMBINATION OF GST AND CARBON TAX AND NOW ALL OF OUR GROCERY MONEY IS GONE!!!

I did the smart thing and went to the customer service chat to see if I could fix it.

I made my point and let them chat rep know that it was important and that it was food money. (I understand it's my problem not theirs as to any reason why I need money back)

He said he understood and he really wanted to help. We went through the chat process and he even talked to his supervisor apparently.

In the end of it all, he said there was nothing he could do because I paid what was owed and there was no actual credit on the account. He couldn't just refund what I paid so I could pay my intended amount and be on my way.

Nope!! So, I'm obviously flabbergasted and trying to come up with something to say to try and work something out.

I guess I took too long BECAUSE HE LEFT THE CHAT AND THAT WAS THE END OF IT!!!

SO NOW IM HERE HAVING AN ANXIETY ATTACK BECAUSE I FUCKED UP AND I CANT FIX IT!!! I HAVE NO IDEA WHAT TO DO AND I CANT STRESS ENOUGH THAT I HATE MY PHONE SERVICE PROVIDER!!

I also called the bank a little bit after to see if they could do anything but since I didn't pay through my banking app itself they can't fix it either.

So, that's it. I've fucked us.

Luckily, my partner has been SUPER understanding and super gentle with me. I'm so lucky to have her. This experience has toyed with my suicidal thoughts and my partner has been helping me calm down all morning.

TL;DR I spent all of our grocery money on one bill when I only meant to pay some of it for now and now we have no money for food.

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