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So for some context, I'm Australian and work for one of a few big tech retailers here in Australia. The iPhone 18 pro and pro max launch has been busy for us, but nothing bad. I'm mainly on the counter transacring sales, not selling items. I've been with the company 3 years now and haven't majorly fucked up. Yet. Come into work this morning and my managers are investigating a variance for one of said brand new phones that popped up yesterday. To transact a sale we have to load it up from a list, or scan it from a docket that's been printed off with the sale details. Lately people haven't been printing them, but we can just load the salw up so it's okay. I sold a $2000 + iPhone as $1412 worth of smart lightbulbs because I loaded the wrong sale and didn't realise. Management were much more chill about it than I'd thought they'd be and we've fixed the docket but still, I feel awful. TL;DR: I suck at reading and some guy got a brand new iPh...