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I work at a cafe that has BYOB (bring your own beans) Wednesdays— as implied, the premise is that customers bring a bag of coffee beans, and for $1 we grind them for you and use our professional industrial equipment to make your preferred version of your coffee fix. It’s a fun community thing, 50% of Proceeds go to charity, yadda yadda yadda.
At the beginning of the year, two really awesome students at the local high school turned their successful business project from the previous semester—a shop that sourced and sold locally grown coffee beans—into a real business, and it really took off in the neighborhood. The main grocer (independent, not a chain) now carries their beans as do some other shops around town. And to be clear, their success is well-deserved: the coffee is freaking delish and the boys that started the company both come from really impoverished backgrounds, so you really want to root for them.
However, there is a slight problem. The boys sell two kinds of beans, a light roast and a dark roast. The dark roast is called MyKind and the light roast is called YourKind. There’s some cute story about why those are the names, but to be honest I’ve forgotten it. Point is, both are great as I’ve said, but something about the light roast beans are not good for our equipment at the cafe. They tend to clog the machines even after being grinded to a fine powder. For some reason, the dark roast beans do not have the same problem.
So about two months ago we had to ban YourKind beans on BYOB Wednesdays. While it sucks because we’re all for further supporting the local community, there was no other option. Plus, we communicated the policy change to the students and they fully understood.
Now we get to the fuck up. The bag for YourKind Coffee has a very distinctive design: a striped tricolor pattern of red, blue, and white. Well today, a man and his daughter walked in with a bag of YourKind beans and got into the line, which was very long at the time. Since he was carrying “banned beans,” I thought I’d save the man some time, and as soon as he got in line I said “Sir, just so you know, we don’t allow YourKind in here.” At first he just looked at me pretty confused and exchanged whispers with his daughter, who explained to him what I had said.
A look of rage flashed on his face. He evaded the line and stormed up to me right at the counter and asked, in a heavy accent: “You not allow my kind?” I had not realized what it had sounded like, and so I responded:
“No, MyKind is okay, YourKind is not.”
He got super close to me and spat out a really harsh “You motherfucker,” and then he marched out of the store with his daughter while cursing in some foreign language. While he was walking away, I noticed he wasn’t holding a bag of beans at all. It was a flag. According to my later google search, it was a Serbian flag.
It hit me pretty much as soon as he slammed the door behind him that I had inadvertently refused service and had been very racist to a foreigner .
I ran into the backroom to cry and my coworkers and manager had to console me and tell me it was an honest mistake. My manager sent me home early to get some rest but I’ve just been pacing around. I can’t get it out of my head. The man was so happy when he entered the cafe—he was whistling—and probably just wanted to show his daughter an American experience. And I ruined it.
TL;DR I accidentally made it sound like Serbians were not allowed in our cafe and ruined a tourist’s day
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