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TIFU by keep asking Shake Shack for a refund

Last week, I ordered shake shack and picked up the food without knowing they messed up my order (wrong fries). So, the other day, I went back with the receipt and talked to the manager about it. Due to some unfortunate events, they only do pick-up on that day. The manager then asked me to order the fries via app (UberEats) and he will process the refund, which should go back to my account within a week. If not, I can come back and ask for him. I said ok, although I didn't even want fries that day but sure. The manager was friendly and helpful. I was happy lol

I waited for over a week, but the refund never came. I know the $$ was small, but I'm pretty broke and live close to the store. So, I went back and looked for the manager. He said he was surprised the refund didn't show up and asked if he can get me anything today to make me happy. I was like umm not really. He then said he can give me the refund now at the cashier. He punched in the fries, asked me to swipe my card, then gave me the receipt saying refund for 1 order of fries. He said the refund should reflect on my account now and I might even get two refunds. Somehow, I thought I'll be getting another fries today (since he gave me the receipt and put in the fries order). So, I sat down and awkwardly waited near the cashier, which was quite busy. After 15 minutes, I realized that maybe I misunderstood. So, I went back to him again and told him I'm confused about whether I was supposed to get fries today (?). He was like "oh do you want fries? I can get you fries." LOL

I was so embarrassed about the situation. A few minutes later, I walked out of the store with fries. However, I checked my bank account and I did not see any transaction today. It was like the transaction didn't happen. Did I misunderstand the process? If I didn't go up and asked for the fries, I was probably back to square one of not getting any refund. If anyone has any insights on this, feel free to comment.

Before this, I thought I did the right thing, but now I'm just confused and embarrassed. The manager was awesome. I probably won't go back to that Shake Shack ever.

TL;DR - Went back to Shake Shack twice to ask for a refund for fries. Might misunderstand what the manager said and wait for the fries that never came. Had to go back and embarrassingly ask for the fries out of confusion.

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