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Went to the Starbucks kiosk at my job. Told the barista I wanted a “white chocolate mocha, grande, with only 2 pumps of white chocolate”. She said “what?” I repeated that I wanted a “white chocolate mocha latte”. She put in “hot chocolate”. I noticed her error right before using Apple Pay. When I reiterated that I wanted a “white chocolate mocha” (literally said “I’m sorry, but I actually wanted a white chocolate mocha latte not a hot chocolate”) she said “you said chocolate, that’s a hot chocolate.”
Trying to make sure I was saying my order right, I repeated “no I just want a white chocolate mocha latte” while lightly tapping my hand on the counter after each word in the order name slowly. The tapping I was doing w/o thinking as I was very focused on making sure I said all 4 words correctly and in the right order (“white-tap-chocolate-tap-mocha-tap-latte-tap”) to avoid confusion. I didn’t raise my voice or did anything else that would have expressed aggression.
The barista immediately got offended at my taping. She quickly snapped at me “ok, you want a white mocha and you don’t need to do all that tapping to get what you want.” Caught off guard, I tried to say that the tapping wasn’t for her but for me but I’m sure that whatever I said wasn’t good enough and she left in a huff, asking another barista to take her spot.
I ended up being served a mocha latte (not white chocolate) and they didn’t even call out my order. Later, I looked up the drink on the Starbucks website to see if maybe I had said it wrong (which I doubted b/c I have ordered the same thing for years now) and I wasn’t wrong- it IS listed as White Chocolate Mocha Latte on their menu. Now I’m too embarrassed to go back there again- at least not for a looonnng while.
TLDR: offended a barista without meaning to while trying to order my go-to Starbucks drink b/c I started tapping to help me think.
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