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TIFU By using the worst possible wording to a customer with a physical disability

Formatting and grammar sucks, apologies in advance. I work in the tool rental section of a home improvement store. A few days ago, a lady came in with a small doorknob attached to a backing and asked if we had a screwdriver to remove the screw. This is not unusual and we help with small things like that when we can. I checked the screw head(#2 Phillips, not really relevant), grabbed the screwdriver from the back, cane back to the counter and handed it to her. She seemed a little suprised but took it anyways. She positioned the screwdriver between the knuckles of her pointer and ring fingers and started awkwardly twisting. I took a look and realized that the lady had no thumbs! No scars or anything, I can only guess she was born without them(I wasn't about to ask for clarification). I figured it would be easier and quicker if I did it myself(and hopefully less embarrassing for her). I looked at her and stupidly said the first thing that popped into my head, "you need a hand?" I knew it the moment I said it. She kinda pushed the whole thing at me not looking too happy. The screw turned out to be one of those uber-fine thread machine screws approx 4" long. That was one of the most awkward 2-3 min I've ever experienced, undoing that screw, silently praying for either an asteroid to strike the building or for aliens to come and abduct me. I would have been good with either one. FML. TL;DR TIFU by asking a customer with no thumbs if she needed a hand.

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