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TIFU by talking to my boss

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TIFU by talking to my boss

So this last week has been insanely rough. I work at a health clinic that has two locations. One north and one south. Its been a freaking busy week and I am not sure what is in the air around here but for some reason everyone has had a major boot up their ass. 99% of the patients have been rude as hell and one of the nurses was just on a colossal rampage this whole freaking week. It hit its peak on Wednesday. At around 3:00 that afternoon we had a patient coming in for a wellness check which he was too early for, meaning insurance wasn't going to pay for it. We tried calling all day so they wouldn't waste a trip if they were planning to run it through insurance. The mom was a massive bitch from the second she walked in the door. Didn't want to verify phone number or address and threw a fit about the paperwork we needed done. When it was time to discuss payment that was when she ultimately lost her mind. I asked how she wanted to pay for the visit and she said the patients father would pay when he got back to town. I asked if that would be today and they both said no. So I let them know I would need the okay from our billing department before I can check them in. She didn’t like that. The in house billing clerk was on the phone, so I tried to call one of the others who didn’t answer, so I sent her a message asking her to call me. She finally did and I explained the situation and she told me they need to reschedule. The second the mom heard reschedule, she lost her mind and started swearing at me and slamming her hand on the counter and stormed off. I ended up crying in the bathroom for a good 15 minutes. And the worst part was no one bothered to step in to help. They all just decided to pretend it wasnt happening. But I figured Thursday was a new day, but right off the bat the same nurse was still on her rampage where everything was a catastrophe! I had 3 patients back to back yell at me because they didn’t want to fill out forms, but the kicker was the woman that came in to check in and yell at me about a bill from a different office. After dealing with her I got a message from one of the other boss ladies telling us we need to be answering the phones, which we always do! But we only have two receptionists at south. North has 3. So we're at a disadvantage anyway. But that was the final straw. I went to lunch and called my boss and broke down telling her I was just one person and I can't do it all myself, and I was tired of dealing with the dramatic nurses fit, the rude patients and the implications that we aren't doing our jobs. My boss let me go home for the day to take a breather, and talked to the nurse, but when I got to work today, I found out we all now have a meeting scheduled on Monday with management. We're all stressed about it knowing we're going to get our asses chewed, and I feel like I just ended up making the situation worse. I know the boss did talk to the nurse because she was abnormally silent today when she was at work. I really didn't mean to throw everyone under the bus or point fingers, but I was just so tired of everyone coming right to me with problems I didn't create but was expected to fix. We'll as the saying goes I made my bed, guess I have to sleep in it.

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TL;DR: TIFU by calling my boss and telling her how overwhelmed I was getting and now we all have a meeting happening on Monday.

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