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TIFU by telling a customer we can’t use our tips to pay for her drink

We were at Starbucks and my coworker rang up a lady for a refresher and she was short 3 cents because her free voucher only covered up to $7.50. I wasn’t paying attention at first because I was making food but I noticed when she walked off and my coworker had to tell her to finish the payment. Then she came back realizing she didn’t have the rest and said “Well y’all have 3 cents in there 👀” and she gestured to the tip jar. The person ringing her was new so she was kinda confused and looked to me and I said sorry we can’t do that. Then she stormed off to call someone to Venmo her.

Anyway, she called back the next shift after I left and complained that we were rude and basically made her feel judged (seemingly for being a brokie that doesn’t have 3 cents). She got promised a free drink next time. My manager spam called to confront me. I explained the situation then I got chewed out because I should have let her slide for the measly change. Sometimes our boss likes to cover people’s <10 cent and tell them don’t worry about it but literally he’s the only one that does it nobody else does not even the assistant manager. I just think yeah we could be nice but we really aren’t obligated at all.

Now funny enough the schedules came out today and I usually consistently work 4-3.5 days but guess who’s scheduled only 2 days next week. Hope this isn’t going to be a pattern.

TL;DR: Told customer we can’t use 3 cents in our jar to cover her bill, she complained, now my manager isn’t scheduling me properly.

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