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i ordered catering for lunch for a conference from restaurant X a little more than a week in advance. a few days before the conference, i randomly get an email saying the delivery for my order was canceled without any explanation. so i order catering from a different place that my coworkers really like that is more expensive.
conference happens and i get a call and i answer it asking if it's lunch. the person on the phone says yes, restaurant X is here. im SHOCKED bcause well... i got an email informing me that the delivery was canceled and the delivery person was adamant that he did not make a mistake, he says my full name and said the address and said he had a car full of food, they didn't cancel the order, and our card was charged. i meet them outside and show him the email and he calls his boss. me and his boss go back and forth with his boss saying they didn't cancel anything and me saying i got an email saying it was canceled. i read him the email word for word. to which the delivery drivers boss says, that just means the delivery is canceled not the order. i am DUMBFOUNDED and at an UTTER loss for words because that is so WILDLY MISLEADING. also, they are literally delivering my order right in front of me so what fucking gives??? and the delivery drivers boss explains that restaurant X cancelling the delivery meant that restaurant X themselves would not be delivering the order, instead a third party would be delivering it (the third party being the delivery driver i was speaking with). i continue to be dumbfounded (and terrified that our CFO and those in upper management would be mad at me for spending an extra $4.3k on food). we of course take the food and i really tried my hardest to not get mad at the delivery driver because it's not their fault they're just delivering it.
second lunch order comes. so we just have double lunch catering. we have conference participants bring it back home/to their jobs. people are SO happy.
no one is mad at me (yet - i haven't talked directly with our CFO yet but others have). my coworkers told me they would've made the same mistake i did in assuming if my delivery was canceled that meant my order was canceled.
TL;DR - ordered catering for a conference. got an email saying the delivery canceled so i ordered at a different place. both catering orders showed up. i cost my company an extra $4.3k on food
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