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TIFU by losing my cellphone at the grocery store

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TIFU by Calling a customer stupid

Obligatory mobile user, sorry for any formatting weirdness.

So this happened about a year or so ago, not to long into my current job. I work at an entertainment center (think arcade, bowling etc.) and this was my first ever 12 hour shift. By hour 10, I was absolutely shattered, and my customer service filter had switched off.

With a couple exceptions, we can't fix our arcade games ourselves. If they break, we switch them off, put up an out of order sign, and give the customer their money back. Cue customer walking up to the counter.

Me: Hi, what can I help you with?

Customer: One of your machines isn't working, I put $2 in and nothing happened.

Me: Oh which one? I'll turn it off and chuck a sign up.

Customer: The chocolate one.

(Now this machine was very obviously broken; lights off, claw dangling off the rails, the whole works. It also had a sign)

Me: ...You mean the very obviously broken one with an out of order sign?

Customer: Yes

Me: And you still put your money in?

Customer: ...Yes.

Me: Well that was a fucking stupid idea wasn't it?

Oh the look on his face, I would give anything to see it again.

Anyway I gave him his money back, completely oblivious to what I had just said. Until I turned around, and found both the general manager and a duty manager in absolute hysterics, laughing so hard they couldn't even get a word out.

I am very lucky my manager has a sense of humour, and that I was not reprimanded or fired for speaking to a customer like that.

TL;DR I called a customer fucking stupid with my manager right behind me, somehow kept my job.

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