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TIFU when returning an Amazon package to Home Depot

This is a very recent TIFU, so I'm typing it out right now to make sure the relevant details get captured.

I was returning a monitor to Amazon today, which I'd usually do by way of printing out their return label, taping it to the side of my package, and dropping it off at my closest UPS or FedEx location. This time they gave me the option of taking it to my local Kohl's, closer than my post office, and the package I'm returning is relatively heavy so I decided to give it a try.

After packaging things up as per Amazon's instructions and loading the box into my car, I headed to Kohl's. Right away, I was greeted by a guy who clearly had somewhere to be making trips in and out of the store, carrying boxes from Kohl's to his UPS truck. This seemed to be the location. I stepped inside and was immediately greeted by a large sign displayed front and center:

"Amazon returns go to the Home Depot."

Okay, that sucks, but I'm not going to cause a scene here when it's clearly written front and center that you need to turn around, and they have plenty of shipping work going on right now.

The good news was that Home Depot was right down the road, so no skin off my back. I lugged the monitor back to my car and into the trunk. I took a trip down the street to Home Depot to inform them of my intentions, monitor in tow. The first woman I spoke to had trouble believing that Home Depot would accept Amazon returns. As politely as I could, I expressed my own incredulity but held firm that the sign had told me to take this monitor to Home Depot.

The manager was called out. I explained the same situation to her and was told firmly that there was no way that Home Depot was involved in this, either the purchase or return. I believed everything she said but was incredibly curious as to why Kohl's down the road had instructed me to take my return to Home Depot.

At this point, both I and the manager at Home Depot had the same idea to call our Kohl's to get to the bottom of things. I let her handle it since we had both dialed at the same time. She connected to Kohl's pretty quickly and had a short exchange, explaining what I'd told her about the package and asking why there would be a sign in front of Kohl's telling people to take Amazon returns to Home Depot. After a surprisingly brief interaction between them, she hung up.

Home Depot's manager explained it to me like this: Kohl's does have a sign out front explaining where to go. The sign reads:

"Amazon returns go to the Home Dept."

TL;DR: Tried returning an Amazon package to Home Depot that should have gone to Kohl's while misreading the sign "Amazon returns go to Home Dept." as "Amazon returns go to Home Depot."

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