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TIFU by trash talking a client while I (thought) I was on hold.

This is actually a bit of an older story but a perfect fit for this sub. I used to work in a local North American call center making outbound calls for a well known tech company. We were contacting clients with defective hardware and doing a recall sort of thing.

I had contacted a woman who was being pretty difficult with me considering I was reaching out to HELP her and give her a FREE replacement on a defective piece. She was giving me all sorts of grief about this and that but eventually said she was going to put me on hold to get the info.

So I'm on hold and I lean over to my clump-mate and start talking about what a dumb b***h this person was (I can't remember exactly what I was saying but I'm sure it wasn't nice. She comes back on the line and explains that she only muted herself and that they can still hear everything on their end.

I was mortified but really only had myself to blame. I should have muted my phone but did start to do that from then on. Luckily I didn't have any repercussions from this but I think I ended up quitting shortly after.

TL:DR - I thought I was on hold when I was trash talking an outbound call but it turned out they were only muted and they could still hear me.

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