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TIFU by trying to not be ableist

I answer phones as part of my job. Usually people call either looking to purchase tickets for an event or to rent the space. Today a woman called with severe speech challenges, so I really tried to be patient and figure out what she was looking for. Being a certified woke person, I know there’s a number of reasons someone could have speech problems, so I didn’t automatically assume any intellectual disability. I just treated the call like I would any other phone call where I’m having trouble hearing or understanding the person.

20 minutes later, her mom comes in the room, grabs the phone, and angrily interrogates me like I was trying to scam her daughter. I guess I understand being suspicious of someone on the phone with your intellectually disabled adult child, but she came in so hot at me when I was just trying to help and understand. ;~; I apologized and let her know I just didn’t want to be rude and she said “you don’t have to be rude” but…at what point am I meant to make the judgement that I should end the call on someone who sounds like they’re just trying to find out information?

TL;DR: I tried being patient assisting someone on the phone with speech difficulties and got yelled at by a caretaker thinking I was scamming her disabled daughter

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