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Obligatory this happened today, and I am currently sitting on my couch on a Friday night questioning all my life choices.
For context, I’m an intern. For the past few weeks, I’ve been dealing with a minor, non-blocking IT issue on my work laptop. After weeks of getting bounced around different support agents, IT remoted in today to try a new fix.
Whatever they did catastrophically failed. I was suddenly completely locked out of my machine. I called local IT, and they told me they couldn't fix it until next week, meaning I couldn't do any work for the next four days.
Enter the panic. I'm an intern, I want to prove myself, and being totally blocked from working stressed me out.
I decided to write an urgent escalation email to the IT management team. I wanted to keep a paper trail, so I started typing my company's name into the CC bar, clicked the first suggested group that popped up, and hit send.
Almost immediately, an IT admin pinged me: "Do not send company-wide emails."
My stomach dropped. I had accidentally CC'd the global distribution list.
Before I could even process what I had done, the Managing Director of the company replied to the thread. I genuinely thought I was going to be fired on the spot.
I scrambled to log into webmail on my phone to use the Outlook "Recall" feature. I downloaded the recall report and was refreshing it like a maniac. people had opened and read my panicked intern email before the system yanked it back out of their inboxes.
I sent a deeply mortified apology directly to the MD and my manager, updated my ticketing portal, and completely shut down my phone. I know people say everyone makes this mistake once in their career, but doing it as an intern while your laptop is bricked feels like a special kind of nightmare.
Please tell me someone else has done this and survived
TL;DR: IT completely locked me out of my work laptop. In my panic to escalate it so I could do my job, I accidentally emailed the entire company, got a reply from the MD, and people read my meltdown before I could recall it..
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