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This fuck up actually happened just yesterday and I was still feeling pretty bad about it, but figured it would be good to just get it out somewhere and cleanse myself of the mistake. So, I've been working for a particular home improvement store as a customer service associate for almost a year now. We typically do not help customers order anything. That is the responsibility of the sales floor associates- ie. The seasonal department would order you your tractor or flooring would help you order your shiplap. Anything that we don't stock at the store or anything considered a special order item actually HAS to be ordered with the associate in that department because at customer service we do not have the selling application to do that. Earlier this month on April 1st I had a customer (and what seemed like her whole extended family) come up to the desk to ask about ordering a shit ton of our patio furniture for delivery. Of course I gave her the standard, "We don't rea...